At Liron Focus, customer satisfaction is important to us. This Returns & Refund Policy explains the conditions under which you may return items and request a refund. Please read it carefully before placing an order.
1. Eligibility for Returns
We only accept returns if:
- The item received is damaged, defective, or significantly different from the product description.
- The return request is made within 3 days of receiving the product.
- The product is in its original condition, unused, and includes all packaging, accessories, and documentation.
2. Non-Returnable Items
We do not accept returns for:
- Products damaged due to misuse, mishandling, or improper setup by the customer
- Items returned after the 3-day window
- Requests made without proof (photos/videos) of damage or defect
3. How to Request a Return
To initiate a return, follow these steps:
- Contact us at [email protected] within 3 days of receiving your order.
- Include your order number, a clear description of the issue, and photos/videos showing the damage or defect.
- Our team will respond with return instructions if your request is approved.
4. Return Approval and Pickup
- Once approved, we will arrange for the product to be picked up by our courier (where available) or advise on how to return the item.
- Please ensure the item is packed securely to avoid further damage during transit.
5. Refund Process
- We only offer refunds if the returned item is received and inspected as validly defective or damaged.
- Refunds will be processed within 7–14 business days after the item is received and approved.
6. Exchanges
In cases of minor damage or if you received the wrong item, we may offer an exchange instead of a refund, subject to product availability.
7. Cancellation Policy
Orders cannot be cancelled once they are shipped. For urgent issues, please contact [email protected] immediately after placing your order.
8. Contact Us
If you have any questions about this policy or need help with a return:
Email: [email protected]